FAQ

Frequently asked questions

Orders

How do I use my discount code?
Enter your code (for example, GLOW20) in the “Discount code” field at checkout and the discount is applied instantly.

Can I change or cancel my order?
Yes — contact us within 12 hours of placing the order and we'll take care of it before it ships.

Shipping

How long does delivery take?
1–3 business days within the UAE, 3–7 days across the GCC and 7–14 days internationally. See our Shipping page for details.

Do you ship worldwide?
Yes, we ship to most countries. Shipping cost is calculated at checkout.

Products

Are your tools suitable for sensitive skin and all hair types?
Yes. Every product is designed for gentle daily use. If you have a specific medical condition, please consult your doctor first.

Do the electrical products work with my voltage?
Please check the specifications on each product page. If in doubt, message us before ordering — we're happy to confirm compatibility.

Returns

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we'll arrange a return or replacement.

My item arrived damaged — what do I do?
Send us a photo within 48 hours of delivery and we'll ship a free replacement or issue a refund.