Refund policy

We want you and your little star to love the Star Suit. If something isn't right, we'll make it right — here is exactly how it works.

30-day window. You may request a return or exchange within 30 days of the delivery date (as recorded by the carrier's tracking). Requests made after 30 days cannot be accepted.

Step 1 — contact us first (required). Email astchevuae@gmail.com with your order number and the reason for your return. We will reply within 1–2 business days with return authorization and the return address. Returns sent without prior authorization, or to any address other than the one we provide, cannot be accepted or refunded.

Return conditions. For hygiene and safety reasons, items must be returned unworn, unwashed, free of stains, odors and pet hair, with original packaging. Items that show signs of use or washing cannot be refunded and can only be shipped back to you at your expense.

Damaged, defective or wrong item. If your item arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery with photos (and video where relevant) of the item and packaging. Once confirmed, we will send a free replacement or a full refund — no return shipping required in most cases.

Change of mind. Change-of-mind returns are welcome within the 30-day window under the conditions above. In this case, return shipping costs are paid by the customer and are non-refundable. We recommend a tracked shipping method — we cannot be responsible for return parcels lost in transit. Original outbound shipping costs are non-refundable where permitted by law.

Exchanges. Want a different color? Follow the same steps — once your return is on its way with tracking, we will ship the replacement free of charge.

Refund processing. Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Depending on your bank, it may take additional time for the funds to appear.

Chargebacks. If any issue arises, please contact us first — we resolve virtually every case faster than a payment dispute would.

Your statutory rights. For customers in the EU and UK: nothing in this policy limits your statutory rights, including the 14-day right of withdrawal under applicable consumer law.