Shipping policy

Free tracked shipping on every order, worldwide.

Processing time. Orders are processed within 1–5 business days. During peak seasons (holidays, promotions) processing may take up to 7 business days. You will receive a confirmation email with a tracking link as soon as your order ships. Tracking information may take 2–5 business days to activate after dispatch.

Estimated delivery times. United States & Europe: 7–15 business days after dispatch. Rest of world: 10–25 business days. In rare cases (customs inspections, carrier delays, peak season, weather) delivery may take up to 30 business days. All delivery times are estimates, not guarantees, and are counted from the date of dispatch, not the order date.

Order not arrived? If your order has not arrived within the estimated window, contact us at astchevuae@gmail.com with your order number. A shipment is considered lost after the carrier confirms loss or after 30 business days from dispatch, whichever comes first — at that point we will send a free replacement or issue a full refund, your choice.

Shipping address. Please double-check your shipping address at checkout — we are unable to verify addresses on your behalf. If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we can reship it at the customer's expense, or refund the product price minus our actual shipping costs.

Customs & import taxes. Any customs or import duties charged by the destination country are the responsibility of the customer.

Order changes & cancellations. We start processing orders quickly, so cancellations and address changes are only possible within 12 hours of placing the order. After that, please use our return process once the order arrives.